Refund and Exchange Policy:
No returns will be accepted after 30 days of receipt, with exception of warranty items. Made to Order (MTO) items are not returnable. Returns must be received in unused resalable condition (new and in original package), with exception to warranty claims. Returns caused by customer ordering errors or CANCELLED after shipment will be charged round-trip freight, and a 20% restocking charge or higher dependent upon the manufacturers return policies. All returns are freight prepaid by the customer. Return Merchandise requires a Return Goods Authorization (RGA) number assigned prior to shipment. Please complete our RMA form below or obtain one by calling 1-800-356-8640 and speaking to the Sales Department. Please be prepared to provide the following information:
- Invoice or Order Number
- Quantity
- Item Numbers
- Your Contact Information
Returns will not be accepted without an RGA number. All packages must be clearly marked with the RGA Number and accompanied by a copy of the Returned Goods Authorization Form. Items returned to Hose of South Texas, Inc. without proper documentation will be rejected and no credit will be issued.
Special order items could be higher or non-returnable.
If returning partial order, please list the items to be returned:
Please indicate the actions you prefer once the return is verified and approved:
Thank you for submitting the Refund and Exchange Form! We will process your request as soon as possible.
