Refund and Exchange Policy


No returns will be accepted after 30 days of receipt, with exception of warranty items. Made to Order (MTO) items are not returnable. Returns must be received in unused resalable condition (new and in original package), with exception to warranty claims. Returns caused by customer ordering errors or CANCELLED after shipment will be charged round-trip freight, and a 20% restocking charge or higher dependent upon the manufacturers return policies. All returns are freight prepaid by the customer. Return Merchandise requires a Return Goods Authorization (RGA) number assigned prior to shipment. To obtain an RGA number, call 1-800-356-8640 and speak to the Sales Department. Please be prepared to provide the following information:

  • Invoice or Order Number
  • Quantity
  • Item Numbers
  • Your Contact Information

Returns will not be accepted without an RGA number. All packages must be clearly marked with the RGA Number and accompanied by a copy of the Returned Goods Authorization Form. Items returned to Hose of South Texas, Inc. without proper documentation will be rejected and no credit will be issued.

Special order items could be higher or non-returnable.

We are more than happy to send out vendor literature before you place the order if you are unsure of a product’s capabilities.

Warranty Items must be returned to Hose of South Texas or the manufacturer freight prepaid per instructions of the RGA above. Once the item is inspected and if the warranty is approved, a replacement, repair or credit will be issued at the Manufacturer’s discretion.